- Our head office has reopened in Ecuador.
- You can order any hat of our collection, even the ones that are customizable.
- Free shipping is available ONLY for Canada (standard shipping orders).
WE ARE IN THIS TOGETHER
We are definitely feeling the economic impact of the current world situation due to COVID-19. Every order we have received during this time has helped to keep our team employed (including our amazing weavers in Ecuador).
Nothing is more important to us than the health, safety and respect of our community. With the ever evolving current COVID-19 situation, here is how our business decisions have been adapted:
- Our head office has temporarily closed in Ecuador. New orders to Canada have been paused until further notice.
- Our website remains open for sale items only but not for regular collection orders.
- We will still be available online 24/7 and on our social channels.
We're continuing to follow the news closely to ensure we respect government updates and public health guidelines. For official COVID-19 updates, please visit the Public Health Agency of Canada website.
I just placed an online order outside of Canada, will my order be shipped?
Transit to the United States and most of the world has been closed, until further notice.
I just placed an online order in Canada, will my shipment be delayed?
Due to the current circumstances, you may experience delays in receiving your order. You will receive an email with tracking information once your order ships. Kindly note, there may also be delays beyond our control from our shipping partners.
- Standard Shipping can take up to 10 more business days.
- Express Shipping can take up to 8 more business days.
- We apologize for any inconvenience this may cause and thank you for your patience.
RONNEL Canada Team